Our 24-hours-a-day, 7 days-a-week, 365 day-a-year answering service is the complete coverage your business needs. When your customers need you at all hours of the day or night, emergency situations, life, and death matters, you can Rely on Medical Answer Systems!
Why choose Medical Answer Systems’s 24 | 7 | 365 answering service?
- U.S. based 24-hour answering service providing nationwide service
- HIPAA Compliant
- We answer and process your calls determined your predefined urgency protocols
- We are experts in time and mission-critical call processing
- We can reduce overhead by eliminating after-hours employees at a fraction of the cost
- Our services are custom fit your exact business needs
- Bilingual English/Spanish service
What We Do
Our skilled call center agents take messages from incoming phone calls and relay those messages to you, the business. These messages are securely delivered via phone, email, text message, or fax.
In addition to basic call relay, we create custom templates based on the needs of your specific business. Clients can establish urgency protocols in which they determine how the message is forwarded, how quickly it is relayed, and what information is sent.
As an added advantage to our services, our call answering service employees are located in the U.S.A. and have a vast knowledge and understanding of the industries in which we are working. We provide continuing education training to keep them up to date fully on the latest in call center technology.
We record all calls to allow clients to comprehensively monitor calls and access relevant information about the communication. Recording the phone calls maintains your company’s integrity and HIPAA compliance.
Our 24 | 7 | 365 answering service features including:
- Allows your business to remain “On Call” 24-hours-a-day, 7 days-a-week, 365 day-a-year
- We follow your script or triage directions for a seamless transition to your office staff
- We document all calls and the outcome
- We process phone messages through multiple channels to allow you to communicate in the way you are most comfortable (Phone, Email, Text, or Fax)
Call Medical Answer System today and schedule a free telephone consultation at 713-464-9433 and see how efficient and effective our answering service can increase the bottom line of your business. Or, fill out the information below and one of our call center consultants will contact you as soon as possible.