Where is Medical Answer Systems located?
Medical Answer Systems was originally located in Mississippi, but as the company has grown, we have expanded to Houston, Texas. Don’t live in one of these areas? No problem! For 30 years, Medical Answer Systems has been delivering high-quality service to doctors, nurses, dentists, psychiatrists, hospitals and other medical professionals all across the United States. That’s the beauty of Medical Answer Systems: we can be there for you whenever, wherever you need us.
How big is your answering service?
Our team consists of 10+ highly trained receptionists and a team of supervisors who are ready to answer your calls 24-hours a day, 7-days a week. We’ll do this for you 365 days a year, holidays included. No client is too large for us to handle.
How are your employees trained?
Medical Answer Systems takes a unique approach to hire its team: we focus on finding great people with incredible personalities and then send them through a rigorous training process to learn the ins and outs of the industry. It would be easy to recruit people who already have experience working for an answering system, but we don’t want any ordinary employee. We’d rather take someone with a great attitude who will always provide high-energy, polite, and professional service. They say you can hear a person’s smile through the phone—and we believe it!
Are your employees multi-lingual?
Of course! We have operators that speak both English and Spanish.
Are your staff, systems, and procedures HIPAA compliant?
Yes. Complying with HIPAA has become more cumbersome over the years but we’ve always been up for the challenge. Since we were founded in 1986, patient confidentiality and protecting a person’s health information have been one of our top priorities. We’re always adopting new technology to improve security and compliance methods and will use software to encrypt messages when need be. We’ve even added a HIPAA Compliance Officer to our staff to ensure proper protocols are always followed. Let us take the stress of HIPAA compliance out of your hands, leaving you to focus on what matters most—patient care.
How can an answering service save me time and money?
One of the key benefits of using a medical answering service is the ability to reduce staffing costs. The traditional way of doing business was hiring a full-time receptionist. But this is expensive! Not only are you paying for a person’s salary and benefits, but this receptionist also takes breaks, requires sick / vacation time, and isn’t available 24-hours a day. Unlike a traditional receptionist, Medical Answer Systems never sleeps. We provide highly-trained receptionists who are available around the clock to answer phones and take messages for a fraction of the cost.
Are your prices competitive with other answering services?
Competitive?! We’re BETTER than competitive! We provide Houston’s most cost-effective medical answering services. Other companies will nickel and dime you: $10 extra for on-call schedules, a $50-150 set-up fee, another fee for answering calls on holidays. All of these costs add up over time. We’re so confident in our pricing that we’ll beat any competitor’s price by 10% and kick in a free month of service. Guaranteed.
Can I keep my existing phone number?
Yes. You will keep your existing phone number(s), which will then be forwarded to a dedicated number that we will provide to you.
Do I need to sign a contract?
You should never feel obligated to pay for a service that isn’t working out for you. That’s why we don’t pressure customers into signing a contract. All plans can be canceled with 30 days’ notice.
How quickly can you get me set up?
We can get you up and running in less than 24 hours if not sooner.