Answering Service for Healthcare Professionals
Medical practices, surgeons, medical care facilities are required to operate and comply with HIPAA compliant laws. Our knowledgeable staff work with sensitive information and are educated to conduct HIPAA compliant best practices to protect healthcare information and properly communicate to maintain confidentiality. We include information encryption, password security and protect the storage of information to ensure your patient’s privacy is maintained at all times.
Physicians and medical practices use answering services to increase their quality of patient service to allow them to take messages, schedule appointments, and have patient communication when a staff member is not available. HIPAA laws provide a high level of confidentiality for sensitive medical records information. Message security must be done in a manner to secure and encrypt important patient information. Our secure communication portal is HIPAA compliant and keeps patient data private and inaccessible to those who do not have access.
Message Handling
Our HIPAA compliant system ensures transfer of patient data is secure. Call recording, time and date stamping, message back up, on-call schedules, and appointment details can manage a secure transfer of patient information to your iPhone, Android phone, email, or web portal.
To guarantee HIPAA Compliance of your patient’s private information, we provide the following:
- Password Protected Access to Patient Records & Information on our web portal.
- Secure Processing of Voice and Data Information to Digital Sources
- Secure Digital Storage of Patient Records
- All Information Transfers are HIPAA Compliant
- Continual Education Resources for Staff on Newest HIPAA Compliance Laws
- Secure Messaging System
- Duplicate, Secure Back-up & Storage of Data
- Emergency Response Procedures In Case of Natural Disasters
- Redundant Emergency Power Back-up Systems
The HIPAA Compliant Peace of Mind
Our staff, answering service applications, call center equipment and call answering procedures are HIPAA compliant to provide you peace of mind in order for you to focus on what matters most…your business. Our highly trained virtual receptionists and answer service agents are receiving ongoing training on the latest HIPAA regulations to ensure your data is always secure.
