Your doctors office operate on one critical and complex currency: TRUST! Keeping your patient’s trust can be the success or the downfall of any medical practice office. You teach your staff to do their absolute best in maintaining patient trust and to comply with laws governing doctor-patient confidentiality. As you research your options for an answering service or virtual receptionist solution, you have to be concerned about your patient’s information being handled by a third party. Maintaining HIPAA compliance is a must.
The Federal Health Insurance Portability and Accountability Act (HIPAA) is the government law that enforces Protected Health Information (PHI) to be kept secure and confidential. You can train your staff to always maintain confidendiality and maintain all of the HIPAA guidelines, but no all answering services have the same training. If your medical practice answering service does not follow HIPAA regulations, your practice can face fines, penalties and even face criminal prosecution. Using a virtual answering service, HIPAA compliance becomes an absolute necessity to allow patients to be confident knowing that their PHI is secure.
Providing HIPAA compliant services in your office as well as your answering service opens up the door of opportunity to work with more referring colleagues since they know information is protected. Using an experienced and proven HIPAA compliant virtual answering service solution such as Medical Answer Service provides the trust and confidence needed to maintain the highest level of satisfaction of your patients and doctors that you work with.
If you are looking for a medical answering service, virtual receptionist service that is HIPAA compliant and protect your patient’s personal and private information as your highly trained in office staff, give us a call. We can customize our services to meet the specific needs of your practice. We provide highly-trained HIPAA complaint and 100% professional answering services that will grow the trust of your patients and other healthcare providers.