Medical Answering Service Houston

AnsurMed - Superior Medical Answering Services

Physician practice answering service

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Why You Need a Bilingual Medical Answering Service

Benefits of Having a Bilingual Medical Practice Answering Service

The money saving benefits of using a answering service for your doctors office include decreased wages, employee benefit costs, and can even reduce office space.

However, in today’s moder markets, it is becoming increasingly important to have bilingual staff to field those non-English speaking patients.

There is not a more efficient way to provide this service than hiring a bilingual medical practice answering service who are fluent in both Spanish and English. Here are your top reason why this service is “medically necessary:”

1. Spanish Speaking Patients Are On The Rise

Over the next three years, Spanish speakers in this country will increase from 39 million to 43 million, according to Pew Research Center. There is a pretty good chance that this trend will affect your practice in the years to come. No matter what the language your patients speak, hiring a bilingual medical practice answering service can increase patient communications.

2. Highly Skilled Operators At Your Disposal

Hiring qualified Spanish speaking staff can take some time and training may take months to implement. With Medical Answering Systems, you can offer bilingual services within a few days. Experienced operators who are HIPAA compliant trained allows you to rest easy knowing that your Spanish speaking patients are in good hands.

3. Increase You Service Capabilities

Offering bilingual answering services provide that extra touch showing your patients that their every care has been addressed. Confidence will be built by providing your patients to converse in the language that many of them are the most comfortable communicating. Having bilingual answering services for your medical practice will also build confidence within your patients and can open the door for a great referall source.

Keep Up With The Modern Patient’s Needs

Medical Answering Services is a leading bilingual physician answering service assists you with offering your Spanish speaking patients an easy way to communicate. Offing bilingual medical practice answering services will allow you to stay lightyears ahead of your competition

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8 Ways Your Practice Will Benefit From a Medical Practice Answering Service

Why should your medical practice be using a medical practice answering service?

Your practice is busy and your patients care is your top prioroty. Precious time could be saved, in addition to money, by having your phone calls answered by a professional medical practice answering service. Improve your bedside manner by being able to focus more on your patients needs than worrying about a ringing phone.

Benefits of A Medical Practice Anwering Service

Chances are your call volume has increased with the increase in insurance coverage questions. By fielding these callers to a medical practice answering service, you can improve patient satisfaction by providing information quicker and more easily and avoiding voice mail phone tag.

Automated message services that seem to be an endless loop of prompts that many time seem to lead patients away from their reason for calling, are dispised by much of the modern world. If you happen to make a mistake, the process repeats itself fueling frustation and anger levels. Using a doctors office answering service, your patient satisfaction will skyrocket!

By using Medical Answer Systems:

  1. Patients will speak to a live person and avoid the automated voice message system hassles.
  2. Our answering service allows you to focus on  your patients care.
  3. 24/7 live operator answering service displays your dedication to patient care.
  4. You will never miss an important message making your availability increase.
  5. Reduce staff work load allowing them to focus on providing exceptional customer service.
  6. Providing 24 hour patient support without the labor costs of full time staff
  7. Patients are provided night and weekend urgent messaging so your practice is always accessible.
  8. Receive messages in real time so patients receive feedback from your staff which increases patient confidence in your practice.
  9. Communicate with confidence with highly trained HIPAA compliance trained staff and computer software that protects your patients most sensitive
  10. Reduce overhead staffing costs by utilizing our call center professionals and save on employeee benefit costs keeping your in-office staff focused on patient care.
  11. Maximum availability during regular business hours. Never miss a phone call on those days that your office is extremely busy.
  12. Reduce patient no show and take the burden of appointment reminders off of your in-office staff to allow them to increase productivity.

Is A Medical Practice Answering Service Right For Your Medical Practice?

If you are interested in learning more about how a medical practice answering service can provide better customer service and improve your overall patient satisfaction, give us a call today at 713-464-9433 and let one of our call center specialist assist you with starting your free quote.